Contact IW Kaiyun

This is where you get in touch with the people behind IW Kaiyun. We keep the process simple on purpose: a single address for everything to do with our football tactics and culture coverage, and a few notes below on how to make a message easy to reply to.

Email us

[email protected]

Write there and a human opens it. We never built a helpdesk system and have no plans to, because the volume does not need one.

How quickly we answer

Answers come by email, generally within two working days, and only by email. The missing phone line is a choice, not a gap we forgot to fill.

Where we have to say no

We cannot recover an account for you, act as a go between with a third party service, or give advice tailored to your personal circumstances. IW Kaiyun publishes general information about football tactics and culture, and the legal notice explains where that line sits.

Telling us we made an error

Complaints about accuracy get priority over everything else in the inbox. Be specific rather than gentle. The rules we follow when fixing something are in the editorial policy.

Business enquiries

Same address, with partnership in the subject so it surfaces. The editorial policy spells out our line on paid links, and reading it first tends to answer the question you were going to ask.

Making it easy to reply to

We answer specific questions much faster than general ones, so it is worth a minute of extra typing.

1. Say what you need in the first two sentences. Background afterwards.
2. Give the exact page address if your message is about something we published, plus what you expected to read and what you found instead.
3. Add the browser and device if something looks broken, and a screenshot if you have one.